Welcome to Intermission,
Philadelphia's premier shop for people who love the performing arts.
Intermission Chestnut Hill
8405 Germantown Avenue Philadelphia, PA 19118
Phone 215.242.8515
Sub nav alternate content should go here
In the case of merchandise returned undamaged, we offer a store credit for the full purchase price of the item. Such returns must be made (postmarked) within 30 days of receipt. Items should be returned in unopened packaging or original condition, with a copy of the receipt, to our Chestnut Hill location:
Intermission c/o Returns
8405 Germantown Ave
Philadelphia, PA 19118-3301
Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective (please see Damaged or Defective Products below) for additional details.
Instructions:
Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.
1. Send the item in its original packaging.
2. Pack the item carefully so that it will not be damaged during the shipping process.
3. Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip.
4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
5. All returns should be sent to the following address:
Intermission c/o Returns
8405 Germantown Ave
Philadelphia, PA 19118-3301
Damaged or Defective Products:
To return a damaged or defective item, please contact us directly by telephone at 215.242.8515. Our staff will work with you to assure your satisfaction in rectifying the issue.
Warranties:
Many of the products that are sold on the Intermissionshop website come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.
Please do not hesitate to call us with any and all comments, questions and concerns at 215.242.8515.
